Global research study reveals pandemic accelerated demand and adoption of public safety technologies


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CHICAGO–(COMMERCIAL THREAD) –Motorola Solutions (NYSE: MSI), in partnership with a leading independent academic research team led by Dr Chris Brauer of Goldsmiths, University of London, conducted a large global study that uncovers how expectations for safety and security are changing while fueling public safety and business innovation.

Consensus for change The report interviewed 12,000 citizens and interviewed 50 public safety agencies, trade organizations and industry experts in 10 geographic markets (Australia, Germany, Italy, Malaysia, Nordic countries, Singapore, Spain, Taiwan, United Kingdom, United States -United). It analyzes how the global COVID-19 pandemic has increased awareness of the need for technology to improve public safety while accelerating innovation and adoption of technology for emergency services and businesses across the country. whole world.

“The pandemic has fueled the need to use technology in different ways to meet new challenges in a rapidly changing environment, ”said Mahesh Saptharishi, senior vice president and chief technology officer of Motorola Solutions.We have also seen accelerated adoption and modernization of technologies with significantly reduced lead times. This research describes the extraordinary ways in which public safety and corporate organizations continue to adapt to changing policies and needs.

The study reveals that an overwhelming 88% of citizens around the world want to see public safety transformed through the use of advanced technologies. Other major discoveries include:

  • 71% Specifically say that cutting-edge technologies, such as video cameras, data analytics, cybersecurity and the cloud, are needed to meet the challenges of the modern world.
  • 70% say emergency services should be able to predict risk, a task that can be taken care of by advanced technologies.
  • 75% say they are willing to trust organizations that hold their information as long as they use it appropriately.

The research identifies three major trends that demonstrate an inflection point in the way citizens and organizations view technology and security.

  1. The pandemic has redefined security expectations

    Dr Brauer said conducting the study in the context of the global pandemic uncovered unique insights into public expectations and attitudes towards safety.

    “Citizens around the world are coming to terms with what it means to live with COVID-19 and its impact on their safety, ”said Dr Brauer. “Our shared experience of the pandemic has made us realize that technology can play a much bigger role in keeping us safe and has given us a better understanding of why public safety and corporate organizations need it to respond to new threats. ”

  2. Technological innovation accelerated in the event of a pandemic

    Consensus for Change highlights how the pandemic has unleashed high-speed innovation for public safety agencies and businesses, especially in the areas of cloud adoption, video security, and interoperability between organizations and businesses. disparate systems, while reconfirming the need for reliable and resilient critical communications.
  3. Technology should be used in a fair, transparent and inclusive manner

    Consensus for change The report also reinforces the need for transparency and trust to increase public support for technology deployments. Citizens want the benefits of technology to be easily understood and to be used in a transparent, equitable and inclusive manner.

The research also identifies that more public education is needed to increase understanding of emerging technologies, such as artificial intelligence (AI).

“As technology continues to evolve rapidly, it is essential that organizations ensure that their advances are designed and understood to be human-centered, ”said Saptharishi. “For example, artificial intelligence should be designed in a way that respects human decision-making and takes into account public feedback and needs, while enabling users to make more informed decisions and respond to complex threats. By designing advanced assistive technologies, we ensure that decision-making remains the sole responsibility of humans. ”

The Consensus for Change report is an essential resource for public safety agencies and businesses to understand and apply the lessons of the pandemic. The pandemic has highlighted the need to look at things and react differently – from assessing risks and best forecasting areas of operational disruption to assessing and integrating the right technologies to support business continuity. activities. It also reinforced the need for better communication and collaboration with communities and among stakeholders to gain support for the increased use of advanced technologies.

As communities around the world continue to respond to large-scale threats to our security, this information highlights actions they can take today to ensure greater security for the future.

To read the full summary or report, visit

www.motorolasolutions.com/consensusforchange.

About Motorola Solutions

Motorola Solutions is a global leader in public safety and business security. Our mission-critical communications solutions for land mobile radio, video security and access control, and command center software, enhanced by managed and support services, create the most integrated technology ecosystem to make safer communities and helping businesses stay productive and secure. At Motorola Solutions, we are ushering in a new era in public safety and security. Learn more about www.motorolasolutions.com.

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Paul N. Strickland